Breakout from the Problems of Home Credit - The Products Blog

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Sunday, December 4, 2016

Breakout from the Problems of Home Credit


We have previously published an article discussing the problems encountered by Home Credit Philippines customers entitled, "HORRORS OF HOME CREDIT.."  After publishing this we were contacted by Home Credit and responded to the various problems we have pointed out.  It was a fruitful discussion.  As a result of that discussion here is our article on HOW YOU CAN BREAKOUT FROM THE PROBLEMS OF HOME CREDIT.

Home Credit is by far the easiest way you can get your favorite gadget or item.  In as fast as 30 minutes you can get approved and enjoy the cash price and benefits of such an item.  However, there are times that we will encounter problem and this is when the horrors begin.

Annoying Credit Collectors


Jerome Mangahas, Media Relations Director of Home Credit informed us that this system of credit is an import from Europe.  Home Credit is just 3 years old in the Philippines and they are slowly adjusting.  

We made sure that we relay to them how annoying some of their credit collectors are and how unprofessional it was.  Jerome assured us that he will relay to management our concern and this growing problem.  Not surprisingly, this problem is a growing concern as well.

He also informed us that since credit history is essential to the company they are still assessing the credit capacity of new borrowers.  That is perhaps the reason why they kept on calling and reminding them of their due date and their balance, however, we insist that there should be a more decent way of doing this.

Credit collectors usually have an office hour starting at 6:00AM until the evening.  This time is set up since there are also call center agents and BPO employees who work during the evening and hate being called on day time.  Note however that, there are no agents on duty in the wee hours of the morning.

Why are collectors persistent on trying to contact you?


As I continue to be a Home Credit Philippines customer myself I realized that the main reason for this persistence is the fact that there is no collateral to the loan.  All that they gave us is an investment of trust.  They gave that trust that we will pay them on a regular basis.

As a result, once payment is delayed there is a natural tendency to assure that the payment will be made and will continue to be made on time.  This is an understandable method since it is the only way for their company to survive.  Without collection they cannot sustain the company.

Home Credit and Emergency Situation


We asked Jerome of a situation where a borrower suddenly lost his job or became sick and he cannot immediately pay his credit on the due date.  What he advised is for the creditor to IMMEDIATELY INFORM HOME CREDIT about it.

If you are in trouble, he say the company will be glad to assist you and find a way to settle your loan in terms that is convenient to you.  All you have to do is contact them and be honest about your situation.

I do not know if someone had tried this already in the past but if this is working good then this adds up to a better customer service for them.

Got Complaints? Inform Them!


The best way to directly address your complain is to inform the company.  Jerome assured us that the credit collection team is separate from those who are getting feedback on customer service.  This way we can be assured that action will be taken in an objective manner.

Home Credit offers the following avenue for complaints and inquiry:
  • Live Support.  If you visit their website at www.homecredit.ph you will notice a box at the right side of their website. Sign in via Facebook or Google+ and start your Live Chat.  You can also e-mail a chat and the transcript of the conversation.
  • Customer Service.  If you want to report a problem with Home Credit including an annoying collector then call them at (02) 753 5711 or email [email protected]  Their working hours is from 8AM – 8PM (Monday – Friday).
  • Find them on social media.  You can also send in your complaints and inquiries via their social media or Facebook page at https://www.facebook.com/homecreditph.
Home Credit assured us that they want to give their best service to their customers and avoid any inconvenience to them.  We were assured that all our reports and feedback reached their management.  If you still have complaints and bad experiences do not hesitate to post it at the comments below and we will relay it to them directly.

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40 comments:

  1. My account is not even due yet. I was on autodebit every 14th, while my due date is oj 17th. When the system failed to charge via autodebit on the 14th my phone and the rest of the references i enlisted are being called up about your unpaid balance. That idea is really uncalled for. That is considerably a "SLANDER BY DEED".But since this home credit owned by PPF HOLDINGS from abroad may have this kind of treatment to FILIPINOS because of the NOTION that PINOYS have the habit of skipping debts. But that's too harsh for me since I am a FILIPINO TOO! Well here's my pieace of advice for you HOME CREDIT. Put your money to where your heart really is. Don't lend it to anyone if you don't know how to handle the risks in lending it to people.

    Put it in a bank or invest in something with TANGIBLE ASSETS tied to your back. Your attitude in handling is also the reason of your future down fall. You are FEEDING the AMBITIOUS/CAPRICIOUS side of a person who spends beyond its needs, now you wanted to scramble the phones when you panic? I suggest you modify your FREAKIN STYLE or PACK UP!

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  2. This is my first time i visit here. I found so many interesting stuff in your blog especially its discussion. From the tons of comments on your articles, I guess I am not the only one having all the enjoyment here! keep up the good work First Home Buyers Guide

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  3. Hi, about my problem with them. I made payments on time pro ngkaroon ng problem sa payment ko last nov 2018. Ndi xa ngpost sa account so since missing payment un on their part, nagkaroon ng penalties which is not my fault. They coordinated na daw sa payment channel na pinagbayaran ko ( savemore) but no response daw as of this moment so it's been a month na. I already paid December and advance payment for jan and feb this year. My last payment will be on march which is 847.48 pro may balance pa rin akong 300 something w/c might be inluded sa naging penalties ko, again not my fault. They told me na im not entitled sa promo nla na mawawaive ung last payment due to penalties. I find it so ridiculous kc ndi ko nmn fault un and I did my part to coordinate sa sm st cnbi nla saken na naideposit na nla ung mga bayad for home credit sa accnt nla meaning nsa knila na ung pera but the problem is ndi ngpopost so nsa system na nla ung problema, make sense ryt?

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  4. I had loan with them, sadly I lost my job due to sickness and called them. They sent a collector on terms agreed upon. I paid and had my receipts, then oneday one of their legal team called me to pay up, I advised that I already paid. It so happens that their collector did not remitted the money and telling me to pay up. Now they are chasing me for their incompetent services.

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  5. may i know if Home credit filed anything against you? or what happened after you advised them that you have already paid with their collector?

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  6. Do they really send police at your home? Or some legal officers?

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  7. There collection or any customer service numbers and email are all bullshit. Ive already informed them about me getting fired from work and what do these people told me? They just said that I have a balance so therefore I need to pay it. Wat customer service? Shitty service home credit. You're even better at harrassing your customers but never will you help them. I hope this business will get its own medicine. Not all businesses last home credit. #karma'sabitch

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  8. I think their service had really improved since I first learned about them. I now find their early reminders as something which keeps me on track in paying the loan. Ang logic kasi nito talaga kukulitin ka pag di ka nakakabayad kasi it is their investment. Ikaw kaya lumagay na matakbuhan ng pera mo pag di ka nangulit. It is our responsibility to pay them.

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  9. Really annoying credit collector of homecredit everyday and everyminute different numbers are calling if you have an overdue account from the end of your recommend date and even you are at work work they will call you and if you wont answer they will call your referrals until your referral will get annoyed and even call the number of your office until you will be fired at work.

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  10. Very annoying agents of Homecredit, my Son was fired at work because they keep on calling the phone numbers of my son's office everyday and everyminute. even his friends in facebook until my son and his friends quarelled for that matters and his manager fired him at work because they were all annoyed by the collector agents calls.

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  11. If what Home Credit said is true about the collection team, then why threaten me for escalation to small claims inspite of me asking them to give me time to.complete my payment inspite of the fact that I have been doing my best to send them my payments twice a month. They are aware that I have been sick lately (uncontrolled diabetes and advanced hypertension) One reason why I had to.stop work for awhile. I even sent them my medical records. They want me to pay the remaining balance immediately and inapite of me begging for them to reconsider, still the answer is no. My only resolution is to pay send them payments every tenth and 25th of the month until its complete. But they want me to pay right now and threatened me that if i cant pay they will escalate it to small claims and there will additional fee of P5000 for attorneys fee? My overdue reached to P10,000+ because of late fees and all and I understand it, ni complaints. But at least give me some time, probably next week? And they saud no, but right away. Mr Jerome Mangahas, if youre reading this. Please advice your agents tin the collection department especially the one named Shirley to be considerate. I was so stressed today and my bp reached 240. Please , were not running from our obligations, Im doung my best.



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  12. My problem encountered in home credit is that d ngpopost yun payment ko for my father's loan. Then yun collector keeps on calling and annoying him na overdue na daw yun payment... So dahil dun I emailed them but no one is responding to my email. Btw 2nd time na po ng father ko na mgloan ng smartphone pero ngayon lang kame nakaencounter ng problem na ganto. Is there any other way on how to contact them, kase nakakairita na ilang beses na ko ngeemail sa kanila na nakabayad na nga ako I even gave them a picture of my receipt but still no response... Taz paulit-it pa sila ngeemail na d pa daw nababyaran yun overdue amount... ni hindi nga nila mareplayan customers nila e taz mangumgulit lang sila. Its really annoying knowing na alam mo naman yun obligation mo na dapat mgbayad ka and yes on time po kame mgbayad 🙄

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  13. MAY ENCOUNTER IN HOME CREDIT IS WALA PANG 1 MONTH PASS DUE UNG PAYMENT KO, PININDORSE AGAD AKO SA FIELD OFFICER NILA, DESPITE THE FACT NA MAY NAAKAUSAP NA AKONG SA COLLECTION TEAM NILA NA MAGBABAYAD AKO SA MAY 31. CAN I FILE A COMPLAINT AGAINST THEM?

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  14. Yeah,me too i have a bad experience they called me many times in one day in many different numbers,some all the staff they really dont know how threatening the good customers service.If i were you wag n kau magloan s home credit.

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  15. why need nila dalhin agad sa law office or collector kaya nga sila may pinalty sa contract?namamahiya sila kaya imbis na yung tao magbayad umaayaw nalang pano kakatawag nila nawalan na tuloy ng work.magbago na kayo homecredit di kayo nakakatulong.

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  16. They threaten you to pay. From loan of 23k, biglang nag 56k in less than a year? Seriously?

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  17. described Home Credit as terrible lending company. my 50k loan cash loan that they offered to me and told me na very minimal interest rate if I paid it with in a short term... so when the loan was granted... a 50k cash loan , term is 36 mos. it will become 109k. so the representative told me to pay in short term son that I can avail low interest, on my first month payment I paid 25k and I was shocked for my remaining balance, it's 47k. wow, 3k lang nabawas sa 50k! sarap manapak!
    President Duterte please ipasara niyo na po ang Home Credit... higit pa ito sa 5/6... daig ko pa na scam dito. huwag niyo na pong subukan at horror talaga si home credit.

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  18. Baka Naman pede kayo mgbsa email para Makita nyo ano ano b ang loan n nagcancelled n at Hindi Hindi ung tawag kayo nang tawag nang wla Naman kayo dapat itawag at cancelled Naman loan mo sa inyo

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  19. Sobra sila s tubo.ok lang sna kasi nag agree ka kya lang yung nkiusap k na di ka makakabayad ontime tpos sabi nang rep i escalate dw pagbalik saken ok n dw next month n dw ulit aq mgbayad mag extend din nang 1month s tapos dpat nang loan q pero after 3 days may tatawag..sobrang sinungaling ung rep!!!!di sila calibrated

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  20. Just pure brilliance from you here. I have never expected something less than this from you and you have not disappointed me at all. I suppose you will keep the quality work going on. MONEY LENDER

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  21. No more home credit next time..lesson learned

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  22. i think you can report this to bangko sentral ng pilipinas bec. of threaths that if you can't settle unpaid amount they will file or sue you in small case in court... no one will go to jail bec. of this but they should not give threats.. it is the law

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  23. First, they kept on calling me and texting me to grabbed the opportunity to loan 56k, at first i said no but i really get annoyed when they kept on calling me so, i grabbed it and i thought that the interest was low the agent where i applied the loan did not explain it to me well and i told her that only 25k but she insisted me to get the 57k. And me the said okay... and thats the moment where my life started living in fear. I paid them twice a month worth of 5k but when i lost my job . i have no chance to pay it, until now. and now i don't know im waiting maybe some papers from there legal or from court.. ��

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  24. I hope the Government will look into This. The interest is so high,

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  25. pano ko mababayaran yung mga payment ko kung wala na nalabas sa apps ng home credit kundi "somethings wrong.please try again". nagkaproblema lng ako sa work tapos ngaung magbabayad na ko hindi ko na alam kung magkano babayaran ko kse nga wala na nalabas sa home credit app ko. pano ko malalaman kung pumasok na sa knila yung binayad ko..

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  26. 50 k utang ko.Nagkasakit di maka pag work ng maayos.na late na kasi hirap nako magtrabaho.At humina pa demand ng trabaho ko.ngayong babayaran ko daw 70k plus pa..44 k. Na naibayad ko.bayaran ko daw agad.114k.need ko bayaran sa halagang 50 k.Bahala na si Judge kung tama ba itong tubo nato?

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  27. 35k ung loan ko and for 3 yrs naging 75k sya..nakabayad na ko for 20 months..ask ko lng if meron legal action para sa sobrang taas na tubo nila?? kasi tumawag din ako sa kanila and tinatanong ko kung saan sila nag based nung interest rate nila dahil mas mataas pa un sa legal ineterest rate ng BSP

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  28. Home Credit is the biggest mistake i made in my life. They forced me to make a loan then ma-late ka saglit they will destroy your life. I have filled complaints in bsp, securities and exchange commission and the office of the president. I will not stop until i am heard. They are a rip off. My life had become so difficult because of them. Sobrang sad ko hindi na ako nakakatulog sa gabi because of what they are doing. I want to warn the whole world about them.

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  29. �� tama ba na puntahan ka sa workplace mo dati at tawagan mga contact mo kaya nga may mga penalties sila once na delay k ng payments at mahaba nman contract mo sknila para bayaran sobrang laki na ng interest.karma is real

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  30. Is it true na nag vivisit sila sa address na na declare mo sa kanila? Thank you sa nga sasagot.

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  31. yes po nagpupunta po sila

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  32. Now lang, ipapablotter na daw ako sa barangay dahil hndi na daw pde ung pakiusap ko na partial. Gusto babayaran ko na yung buong 92k. Ulol ba cla e hndi ko pa nga mabuo ung sa balance ng 4mos lalo pa 'to. Sabi ko cge pmunta ka na magpablotter ka kung gusto mo parang kriminal lang ang dating. Nakakapressure lang ang mga gago. Bahala cla. Basta if anu ung kaya kong ibigay un ang ibabayad ko dahil dko nmn cla tinakbuhan.

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  33. nabalitaan ko lang naman nama naman nalagang nakukulong sa utang. kung mag pa small claimnsi home creadit eto na ung mgandang time para ipakita nyo ung mga pananakot ng mga collector nila. plus paninirang puri sayo. kasi halos lahat sa katabing bahay nyo siniraan kana na di nagbabayad ng utang. tapos sila pa my lakas ng loob na magtext ng kung ano anong mga kalokohan. my sherif pa nalalaman. tapos ung pagpatong nila ng sobrang taas na penalty. di talaga makatao. kaya mas maige antayin mo nalang ung small claims case agains you kung totoo talaga na nag fifile sila ng smal claims. shout out sa home credit. ayusin nyo naman nagihipit n nga mga clients nyo lalo nyo pang binabaon sa taas ng penalties nyo

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  34. Yes they file small claims na and I received mine ..grabe Sila walang patawad sa tubo ..I already talked to cust service but they refuse my offer na bayaran na lang paunti unti Kasi nawalan ako NG work.. now, they sent me a claim case copy and I still don't know if I will come or not.. tubo na lang Naman nila Ang kulang ko na halos 3x SA nahiram ko..

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  35. We are also receiving text messages na this is for subpeona. Next, it will be filed to small claims. Naghihintay naman kami ng papers from small claims pero wala kami narereceive through paper ng kahit ano. Puro text lang sa isang relative namin. Then kanina they sent na we are accussed of syndicated estaffa and may warrant of arrest daw kami. They provided a criminal case number. It also said that the complainant is Atty. OSCAR G YABES na when I searched is a former senate personnel. They also didn't provide any address na pwedeng puntahan or phone number na pwedeng tawagan. From small claims to criminal case real quick. Haha.

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  36. Ask ko lang po if pwede po ba magcancel ng home credit kahit nagbigay ka na ng unang down tapos papalitan yung item tas i
    cash na lang?

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  37. I was offered 53k loan and payable for 2 yrs I calculated at first reasonable naman ang ending ng nag sisign na ko ng documents sabe eh ung 53k payable for 3 years which ang total magiging 100k plus. nagdalawang isip ako kasi sorang lake ng interest but the person incharge sa kiosk nagsabe na after 15 days you can call the customer service na mapalitan ung term of payments mapaikli ng 2 years. So cge kasi sayang sobra lake pag papatagalin ko. after waiting ng 15 days I called the customer service. Told them na sinabe ng person in charge sa kiosk na papa change ko ang time frame at papaupdate ko ang amount ng monthly payment. Sagot ba nman ng rep is hindi na po mapapalitan ang 3 years term unless magbayad kayo ng lump some which is magbayad ng 20k 2x with in a monthe tapos ung remaining na 40k na total amount na magiging payable na good for 2 years which is yon na lang sana pero hindi magbabayad kana in advance ng 40k ung interest tsaka remaining blance supposed to may interest pa din. naisip ko magbayad man ako partial dahil hindi ko matanggap ung interest nila mawawalan din ako ng gana na bayaran sya total amount including interest dahil sa sobrang lake. grabe sila magpa interest as in worst. until now di pa rin ako bayad im waiting for them to file a case or anything. im willing to pay the amount that I owe them but to be fooled and cheated is UNFAIR

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  38. Grabe ,nasira buhay ko mula nung nanghiram ako sa home credit. Sunod2 kamalasan na nangyari sakin mula non. Hinding hindi na ako uulit sa kanila at hindi konirerecommend na mangutang sa kanila ang mga friends ko. Sana magsara na company nila!

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  39. What happened po dun sa napadalhan ng small claims case? Umattend ka po ba?

    ReplyDelete

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